Thank you for your purchase from AiroSystem. We are committed to providing a smooth and reliable fulfillment experience. Please review our fulfillment policy below to understand how we process and deliver your orders.
Order Processing:
Orders are typically processed within 1-2 business days of receipt.
You will receive a confirmation email once your order has been successfully placed and another email notification with tracking information once your order has shipped.
Standard shipping typically takes between 10-12 business days.
Expedited shipping options may be available in unique cases and is handled case-by-case
Shipping charges are calculated based on order size, weight, destination and is included in the purchase price.
We currently offer international shipping. International shipping rates and times will vary by destination and will be calculated case-by-case
Customers are responsible for any applicable customs fees, taxes, or duties in their respective countries.
Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your order.
While we strive to ensure timely deliveries, shipping delays may occur due to factors beyond our control, such as weather, carrier issues, or other unforeseen circumstances.
If your shipment is significantly delayed, please contact our support team, and we will assist you promptly.
If your order arrives damaged or is lost during shipping, please contact our customer support within 7 days of receiving the order to initiate a claim. Provide your order number and clear photographs (if damaged), and we will promptly address the issue by arranging a replacement or refund.
For any fulfillment-related questions, concerns, or assistance, please reach out to our customer support team:
Refunds are processed within 5-7 business days after approval. Refunds will be issued to the original payment method.
Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
Orders can be cancelled within 48 hours of placement by contacting our customer support. After 48 hours, the order may have already been processed and making cancellation no longer possible. At which point, refund status begins.
For information regarding returns, exchanges, or cancellations, please refer to our Return Policy page.
Email: [email protected]
Phone: 580-447-1236